FREQUENTLY ASKED QUESTIONS
What is ISO 9001:2015?
ISO stands for International Organization for Standardization. The "9001:2015" designation is the specific standard under which our Quality Management System is certified. Veda Bazaar, part of Makams Industries Pvt Ltd, has successfully implemented a quality system that is in accordance with the requirements of ISO 9001:2015 quality standards.
What is Certificate of Analysis?
A Certificate of Analysis is a document that outlines the results of testing a particular product against acceptable parameters.
How are my shipments handled?
We take care of shipping for you. Timely shipping updates will be provided for each order.
How are your shipping charges calculated?
Shipment charges are calculated based on weight of the shipment. There is a fixed fee plus a variable fee depending on location of delivery and weight of the package.
What happens if I entered an incorrect address?
We use a completely integrated system to ensure that errors are not made. If customers make mistakes with entries, we will take every step possible to re-route the shipment; however, any additional charges as a result of customer errors will be billed directly back to the customer.
Where do my orders ship come from?
All orders are shipped from our manufacturing facility:
Do you have a minimum order policy?
On our website, we have a minimum order quantity of 500 gms.
When will my order be processed?
Orders are processed within two business days if submitted with complete payment.
Do you accept verbal or faxed orders?
Veda Bazaar accepts faxed, verbal and purchase orders. However, these will not qualify for online discounts. In the case of verbal orders, please note that any error is the sole responsibility of the customer.
Which methods of payment does Veda Bazaar accept?
We accept both online and offline (RTGS and NEFT) payments. Banking details are:
Do you have a physical store that we can visit?
You may visit our manufacturing facility on request.
What is your return policy?
Veda Bazaar takes upmost care about the quality of the products we ship. Incase, you have any quality related issue you should contact us immediately (or within 3 business days from the date of shipment received). Our QC team will analyze the control sample at our end to find any variation against the specifications. If found, we will replace your shipment free of cost.
What is your packaging specfication?
VedaBazaar will follow following specification:
Do you accept bulk or wholesale orders?
How are shipping prices calculated for bulk orders?
Shipping prices for total weight above 100 kg would be at actuals and paid directly to the shipping agent.